Support: RealCare Baby

The RealCare Baby Support Page has Videos, Guides, FAQs and Troubleshooting Documents to help you manage your RealCare Program.


Software Update/Download

Please click on the correct software update button for your operating system. This will install an update to the current version, or a full installation if needed.
NOTE: You may need to contact your IT personnel to enter the administrative rights to complete this download. System requirements are Windows XP or newer OR Mac OS 10.4 or newer. 

Windows  Mac

RealCare Baby System Requirements


Looking for Participant Support information? Click on the following button to visit our Realcare Baby Participant Support page.

RealCare Baby Participant Support

Did you know we offer free webinars offering program tips and tricks, new product previews and best practices – view future and past webinars here:

FREE Realityworks Webinars

    • RealCare Baby Support Video - Getting Started Tutorial (23:03 min)
      RealCare Baby Support Video - Getting Started Tutorial (23:03 min)
    • RealCare Baby Support Video - Charging Baby (2:34 min)
      RealCare Baby Support Video - Charging Baby (2:34 min)
    • RealCare Baby Support Video - Baby Lights (1:39 min)
      RealCare Baby Support Video - Baby Lights (1:39 min)
    • RealCare Baby Support Video - Finding the Help Guide (1:37 min)
      RealCare Baby Support Video - Finding the Help Guide (1:37 min)
    • RealCare Baby Support Video - Demonstrate Baby (4:47 min)
      RealCare Baby Support Video - Demonstrate Baby (4:47 min)
    • RealCare Baby Support Video - Head Sensitivity Test (7:26 min)
      RealCare Baby Support Video - Head Sensitivity Test (7:26 min)
    • RealCare Baby Support Video - Battery Replacement (8:09)
      RealCare Baby Support Video - Battery Replacement (8:09)
    • RealCare Baby Support Video - Troubleshooting Test (4:51)
      RealCare Baby Support Video - Troubleshooting Test (4:51)
    • RealCare Baby Support Video - Update Control Center (1:25 min)
      RealCare Baby Support Video - Update Control Center (1:25 min)
    • RealCare Baby Support Video - Add Baby (2:39 min)
      RealCare Baby Support Video - Add Baby (2:39 min)
    • RealCare Baby Support Video - Configure Student ID (2:58 min)
      RealCare Baby Support Video - Configure Student ID (2:58 min)
    • RealCare Baby Support Video - Simple Programming (3:28 min)
      RealCare Baby Support Video - Simple Programming (3:28 min)
    • RealCare Baby Support Video - Advanced Programming (10:44 min)
      RealCare Baby Support Video - Advanced Programming (10:44 min)
    • RealCare Baby Support Video - Care Schedule Table (3:51 min)
      RealCare Baby Support Video - Care Schedule Table (3:51 min)
    • RealCare Baby Support Video - Birth Certificates (1:01 min)
      RealCare Baby Support Video - Birth Certificates (1:01 min)
    • RealCare Baby Support Video - Update Firmware (4:07 min)
      RealCare Baby Support Video - Update Firmware (4:07 min)
    • RealCare Baby Support Video - Get Report (2:08 min)
      RealCare Baby Support Video - Get Report (2:08 min)
    • RealCare Baby Support Video - Reading Simulation Report (11:20 min)
      RealCare Baby Support Video - Reading Simulation Report (11:20 min)
    • RealCare Baby Support Video - Adjust Scores (3:38 min)
      RealCare Baby Support Video - Adjust Scores (3:38 min)
    • RealCare Baby Support Video - Print Report (1:40 min)
      RealCare Baby Support Video - Print Report (1:40 min)
  1. TOP 3 QUESTION - Lost your software or need an update?
    Download the most up-to-date version located above on this page.
    TOP 3 QUESTION - Brand new to the RealCare Program or need a refresher?
    View the RealCare Baby Support Video - Getting Started Tutorial under the videos tab.
    TOP 3 QUESTION - Want to know how to care for your RealCare Baby 3 battery module and optimize its life?
    View the Baby Battery Maintenance document under the Troubleshooting tab.
    How long will my baby's battery last during a simulation?
    A full charge on a new set of batteries will last 4 days while the baby is in a simulation. Results will vary depending on the age of the batteries and how they are maintained.
    Can Baby be used around artificial pacemakers and other medical devices?
    Yes. Our products are designed and tested to meet international electromagnetic compatibility and safety standards that ensure they do not interfere with the normal operation of other electronic devices. Furthermore, we rigorously assess our products against a variety of safety directives to ensure that our products are safe for all users that use or come into contact with them.
    Why is Baby buzzing/making strange noises?
    Some electronic devices, like cell phones, create interference. The feedback sound resulting from the presence of a nearby cell phone will not cause any damage or operational malfunctions in Baby. Baby may make a buzzing sound if the batteries are getting low. Recharge Baby and make sure cell phones are out of range. If the buzzing sound continues, contact Product Support to send Baby in for repair.
    Are clothing and diapers washable and dryable?
    Yes. Wash clothing and diapers in a cold, gentle cycle, and do not use bleach. Clothing and diapers may be lined dried or tumbled dried. Washing and drying the clothing and diapers does not affect the sensors.
    Are the IDs waterproof?
    Yes, all IDs are waterproof and may be submerged in water. Dry the ID off completely before using it.
    How far in advance can I program the simulation?
    You can program Baby up to seven days in advance.
    What is the difference between a Quiet Time and Day Care?
    Quiet times are pre-programmed periods of time throughout the simulation when Baby does not cry for care. There are three quiet times available per simulation. They are programmed in one-hour intervals up to 12 hours long. Baby will not ask for any care during a quiet time, but Baby will cry for head support failure, rough handling, Shaken Baby, and wrong position. An example of when to use a quiet time is when a student will be participating in a sporting event and no babysitter is available. Day care is an on-demand feature that is activated with Control Center Software by clicking “Day Care,” or with the control unit by selecting Day Care on the Control Center. You can put Baby into day care at any time during the simulation, but the Baby must be in the same room with the Control Center. Baby stays in day care until you take Baby out of day care. Baby will not cry for care or respond to head support failure, rough handling, Shaken Baby, or wrong position.
    What is the communication range between Babies and Control Center?
    Up to 50 feet. Obsticals such as walls and doors will shorten this range.
    Can I edit the Performance Overview Rubric?
    Yes. Click on “Edit Rubric” and you can increase or decrease the points removed for each mishandling event. You can also select “Edit Other” to add or remove additional points.
    Can I view the simulation data while the simulation is in progress?
    The “Get Data” option in Control Center downloads the current simulation data without interrupting the simulation. The Baby must be in the same room as the Control Center when you retrieve the data. If your current version of Control Center does not have this feature, click on “Help” and select “Check for Updates” to download the most recent revision of Control Center.
    I went to print the simulation data and only a summary was printed.
    When printing reports, be sure to select the “Print” icon above the selected reports. A full report will print. Ignore the “Print Summary” at the bottom right corner of the Control Center. It just prints a summary.
    The simulation stopped before its scheduled stop time. What could have caused this?
    RealCare Baby is designed to shut down if one of four events occurs (see below). To determine the cause, be sure to end the simulation and then view the simulation report in Control Center Software. Look at the on-screen report for any of the following: 1) Emergency Stop = The Emergency Stop button was held down for 6 continuous chimes. 2) Neglect Stop = Baby was neglected for 12 hours and shut down. 3) Abuse Stop = Baby was abused 24 times and shut down. 4) Battery Stop = Baby’s battery charge dropped below 5.0 volts and shut down. NOTE: DO NOT program Baby for a new simulation until AFTER you retrieve the simulation data. Otherwise you will lose the information that shows why Baby shut down early.
    Students are claiming that Baby is not responding to the IDs.
    Retrieve the simulation data from Baby and view it. Count the total number of Parent IDs and Babysitter IDs, and then check the total number of requested care events. If the total number of IDs is equal to or greater than the number of requested care events, Baby is responding to the IDs. Example: Parent ID – 35 / Total Requested Care Events – 32 The excessive number of IDs was from mishandling or fussy events.
    Students complain that Baby cries during feeding, even if the bottle or breastfeeding device is held in the proper place.
    Baby must be held during a feeding and RealCare Baby needs to be held and sense movement while being fed. If the student props the bottle or breastfeeding device up to Baby’s mouth and does not hold Baby, it will cry due to lack of movement. Students cannot prop up the bottle and let Baby feed on its own.

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