Since the first RealCare Baby® was “born” over 25 years ago, we’ve dedicated ourselves to making sure our customers have the resources they need to run successful programs. In fact, our Product Support Team brings over 30 combined years of experience helping educators and community leaders use Baby. They truly are RealCare Baby experts — and they want to ensure you have the RealCare Baby tips, ideas and support resources you need to run a successful program.
Our Product Support Team fields RealCare Baby questions year-round, but the start of a new school year, or a new semester, can be particularly busy. Here are the questions our Product Support Team hears the most — and their answers.
How do I know I have everything I need for my program?
If you are just beginning a RealCare Baby program or have inherited an old program, take this important step: Watch the brief video below to ensure you have everything you need to get started with your Babies:
You may also follow the steps listed here to ensure you have everything you need to start your RealCare Baby program.
What is the best way to charge my Babies?
Before deploying, charge your Babies overnight to ensure a full charge.
If you charged your Baby overnight, have unplugged it from the charger, and the red LED light still flashes to indicate a less-than-50% charge — or if your Control Center Software shows less than a 100% charge — Baby may be fully charged but not reporting the battery level correctly. If that’s the case, follow these steps to test and address any battery issues your Babies may be experiencing.
How do I download my software again?
Although you may need to contact your IT personnel to complete this download, the most current version of our RealCare Baby® Control Center Software® can be accessed anytime here.
You’ll also find a copy of our Control Center Software® help guide and system requirement details.
How do I access my curriculum?
Need to download your curriculum again? No problem!
Get the latest software, watch the Participant Care Video, access your curriculum and more by clicking here.
How do I program my RealCare Babies?
Visit our Product Support Center to find answers to this question plus other frequently asked questions. You’ll also find how-to documents and instructional videos that will walk you through setting up and using your RealCare Babies on our Product Support Center.
More RealCare Baby tips, ideas and support resources
- You’ll find printable checklists, program deployment tips, commonly used teacher resources and more in our RealCare Baby User Center
- You’ll find implementation ideas, answers to basic questions, curriculum details and more on our RealCare Baby Implementation Page
- Explore webinars related to RealCare Baby and other topics here.
Regarding our Realcare babies, I have been implementing them since I began teaching in Plano, Tx. in 2004.
Unfortunely, our district administrators have decided not to maintaine or fund them, as of this school year. I was the last teacher in our large district to use them. They were a great hands-on tool but we just don’t have the money.
Best Regards –
Thanks so much for your comment, Kristen! We’re delighted to hear how much you enjoyed your Babies. Would you be interested in hearing from your local account manager to discuss other potential funding options, or anything else? Again, we appreciate you letting us know how impactful they were – and thank you for being a dedicated customer for so long! 🙂