By Nate Schlieve, Realityworks Product Support Technician
Are you concerned that one or more of your RealCare Baby infant simulators may have a sensitive head? Although this is uncommon, general wear and tear can occur over time, including the loosening of Baby’s head. If you are concerned that Baby is triggering head support failures too easily, there is a way you can test Baby’s head to verify whether it is within product specifications or if it does indeed have a loose head.
Test RealCare Baby’s Head Sensitivity
- Baby, unplugged from charger
- An ID
- A Bottle
- A Diaper
- Lie Baby flat on its back.
- Select the Baby on your Control Center Software.
- Click “Demo.”
- Select “Preset 1.”
- Click “Start Demo.”
- When you hear Baby start crying for care, gently pick it up from the shoulders and do not support the head.
- Register the ID, then administer care. You’ll know immediately whether a head support failure has occurred by Baby’s cry.
- When the care event is completed, lie the Baby flat on its back and wait for the next care event.
- Repeat Step 6, remembering to not support the head. Again, you’ll know immediately whether a head support failure has occurred by Baby’s cry.
The key to this test is the fact that RealCare Baby is designed to not trigger a head support failure solely because it was picked up gently by the shoulders without head support. If you have followed the above steps and confirmed that you cannot pick gently pick Baby up by the shoulders without triggering a head support failure, then the Baby will need to see “the doctor” – our Product Support Team!
We can be reached by calling 800.830-1416, option 2, or emailing email@example.com.
See a demonstration of Baby’s Head Sensitivity Test by viewing our head sensitivity test video here.