From Our Product Support Team: Testing RealCare® Baby’s Head Sensitivity

By Nate Schlieve, Realityworks Product Support Technician

Are you concerned that one or more of your RealCare Baby infant simulators may have a sensitive head? Although this is uncommon, general wear and tear can occur over time, including the loosening of Baby’s head. If you are concerned that Baby is triggering head support failures too easily, there is a way you can test Baby’s head to verify whether it is within product specifications or if it does indeed have a loose head.

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Test RealCare Baby’s Head Sensitivity

You’ll need:

  • Baby, unplugged from charger
  • An ID
  • A Bottle
  • A Diaper

Directions:

  1. Lie Baby flat on its back.
  2. Select the Baby on your Control Center Software.
  3. Click “Demo.”
  4. Select “Preset 1.”
  5. Click “Start Demo.”
  6. When you hear Baby start crying for care, gently pick it up from the shoulders and do not support the head.
  7. Register the ID, then administer care. You’ll know immediately whether a head support failure has occurred by Baby’s cry.
  8. When the care event is completed, lie the Baby flat on its back and wait for the next care event.
  9. Repeat Step 6, remembering to not support the head. Again, you’ll know immediately whether a head support failure has occurred by Baby’s cry.

The key to this test is the fact that RealCare Baby is designed to not trigger a head support failure solely because it was picked up gently by the shoulders without head support. If you have followed the above steps and confirmed that you cannot pick gently pick Baby up by the shoulders without triggering a head support failure, then the Baby will need to see “the doctor” – our Product Support Team!

We can be reached by calling 800.830-1416, option 2, or emailing productsupport@realityworks.com.

See a demonstration of Baby’s Head Sensitivity Test by viewing our head sensitivity test video here.

4 thoughts on “From Our Product Support Team: Testing RealCare® Baby’s Head Sensitivity

  1. Tried to run the maintenance check on my own. All she did was chime, coo and cough. Tried to find directions to start other care tests but got lost in all the info. Do not have any more time to search. Sorry. Please call 207-730-4857 when you can and help me out.
    Thanks!
    Denise

    1. Thank you for contacting us, Denise! We have passed your enquiry to our Product Support Team and they will reach out to you soon!

  2. I think I have been taking care of my baby quite good, but how can I tell the difference between a head support failure and fussy crying? I don’t think I’ve mishandled it’s neck, as it has never gone all the way back. Please help!

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