Control Center Software - Programming

Lost your software or need an update?  Download updated Control Center Software

Support Videos

RealCare Baby Support Video - Update Control Center (1:25 min)

Webinar (26:41 min)

RealCare Baby Support Video - Add Baby (2:39 min)

RealCare Baby Support Video - Configure Student ID (2:58 min)

RealCare Baby Support Video - Simple Programming (3:28 min)

RealCare Baby Support Video - Advanced Programming (10:44 min)

RealCare Baby Support Video - Care Schedule Table (3:51 min)

RealCare Baby Support Video - Birth Certificates (1:01 min)

RealCare Baby Support Video - Update Firmware (4:07 min)

Support Documents 

Help Guide - Control Center Software - Programming

How to Add Baby to Control Center Software

How to Demo with Baby

How to Change Baby ID

How to Change Student IDs with Control Center Software

How to Change Gender and Ethnicity

Programming Simplified - RealCare Baby

Schedule Table

How to Print Birth Certificates

How to Update Control Center Software

How to Update Baby Battery Level

Control Center Software Local Drive Requirements

What do do if your Computer Crashes

Microsoft Serial Ballpoint Adapter for Windows 7/8.1

Microsoft Serial Ballpoint Adapter for Windows XP


Q: How do I successfully blend the use of RealCare Baby 3 models and RealCare Baby II-plus models in my RealCare Program?

A: Because RealCare Baby II-plus and 3 are both programmed using Control Center Software, there programming process is exactly the same for each model.

The difference, however, lies in the reporting after the simulation is complete. The difference is in the reporting after the simulation is complete. RealCare Baby II-plus reports are one page in length, and includes the performance grade of the care events or mishandle events during the simulations.

RealCare Baby 3 reports have the same first page as RealCare Baby II-plus; however, there is an additional second page that summarizes new data that’s now reported with this newer model: ambient temperature, clothing changes and carseat time.

The information on page 2 of the RealCare Baby 3 report is not part of the performance grade on page 1. It is included for use as a “talking point” with students.
However, instructors may develop their own rubric to assess this performance data.

If your program has a transition period where you’re using both RealCare Baby II-plus models and RealCare Baby 3 models, here are a few management tips:

Q: Can I add Quiet Times once a simulation is started? 

A: No, you will need to end the current simulation and start a new one with Quiet Times.

Q: Can I program multiple Babies at once? 

A: We recommend programming your Babies in batches of five Babies at a time for maximum efficiency. The Control Center software will have about a 30-second delay per Baby. However, the more Babies being programmed at once will slow down the communication.

Q: How can I stop a simulation early? 

A: Control Center Software: Click “Stop” in the Control Center Software.  This will turn Baby off and the Simulation Data will automatically fall into a Report Folder.
Emergency Stop: Use a straightened paper clip to gently press and hold down the Emergency Stop button for six continuous chimes. Baby will coo after the sixth chime and become inactive until it is reprogrammed with a new simulation. You will still need to use the End Simulation option in the control unit to retrieve simulation data after the Emergency Stop is used.

NOTE: The Emergency Stop feature should NOT be used as a regular method to turn Baby off.  It is recommended that a student contact you FIRST before performing an Emergency Stop.

Q: How far in advance can I program the simulation? 

A: You can program Baby up to seven days in advance.

Q: I programmed another simulation before I retrieved the previous simulation data from Baby. Is there any way to retrieve it?

A: Yes, because you cannot send new programming data to Baby with the software until you stop the current simulation and retrieve the data first.

Q: What is the difference between ""Baby ID,"" ""Baby Name,"" ""ID 1"" and ""ID 2""? 

A: ""Baby ID"" is the factory name given to Baby. The factory name can be changed to make it easier to track reports.
""Baby Name"" is a name that the caregiver can give to Baby for that simulation. The name will disappear when a new simulation is programmed.
""ID 1"" and ""ID 2"" are the ID sensors worn around each caregiver’s wrist.

Q: What is the difference between ""ID 1"" and ""ID 2""? 

A: ID 1 is recorded as the Parent ID. ID 2 is the Babysitter ID. 

Q:What is the difference between a Quiet Time and Day Care? 

A: Quiet times are pre-programmed periods of time throughout the simulation when Baby does not cry for care. There are three quiet times available per simulation. They are programmed in one-hour intervals up to 12 hours long. Baby will not ask for any care during a quiet time, but Baby will cry for head support failure, rough handling, Shaken Baby, and wrong position. 

An example of when to use a quiet time is when a student will be participating in a sporting event and no babysitter is available.

Day care is an on-demand feature that is activated with Control Center Software by clicking “Day Care,” or with the control unit by selecting Day Care on the Main Menu. You can put Baby into day care at any time during the simulation. Baby stays in day care until you take Baby out of day care. Baby will not cry for care or respond to head support failure, rough handling, Shaken Baby, or wrong position.

Q: When do you configure Baby?

A: You MUST configure Baby before you send Baby on its FIRST simulation. Configure an ID or IDs so they can be used with that Baby for every simulation. You can configure Baby at any time before the start of a simulation. Once a student ID is configured to a specific Baby, that ID only works with that Baby unless it is reconfigured. It is important to keep Baby and the ID together once they have been configured for each other. You may also give Baby a name (optional) for easier tracking. Baby will not need to be reconfigured unless you need to change IDs or change Baby’s name.

NOTE: For easier tracking, write Baby’s name or number on a small label or sticker and place it on the ID(s) for that Baby.

Q: Can I get updated versions of Control Center Software?

A: Yes, updates are FREE. In Control Center, click on “Help” and select “Check for Updates” to download the most recent revision of Control Center. Do this every few months to make sure your software stays current.

Q: Can I program Babies in one step? 

A: Not really. You still need to set up the simulation for each Baby at a time. However, you can transfer the data to all the Babies at once.

Q: Can I program Baby when it is not in range of Control Center?

A: No, Baby must be in range of the Control Center.

Q: How many Babies can I add to the Control Center at one time? 

A: The ControlCenter will have about a 30-second delay per Baby. The more Babies you are adding at one time will slow the process down. We recommend adding no more than five Babies at a time to the ControlCenter.

Q: I have installed Control Center and added my Babies. However, all Babies and data are missing whenever I restart my computer. 

A: Check with your Network Administrator to verify if your computers are using a program called “Deep Freeze.” Your Network Administrator will need to install the Control Center into a protected location, or have your Network Administrator contact Product Support.

Q: I installed the Control Center Software – how do I start adding Babies? 

A: Click “Add” and follow the instructions on the bottom of the screen.

Q: What do the “All,” “Available,” “Active” and “Report Due” categories represent? 

A: Blue Baby – “All”
Every Baby recognized by the Control Center

Orange Baby – “Available”
Number of Babies not programmed with a simulation

Green Baby – “Active”
Number of Babies running a simulation

Red Baby – “Report Due”
Number of completed simulations, data is being retrieved

Q:What is the communication range between Babies and Control Center? 

A: Up to 50 feet.

Experiential Learning Through Simulation Technology. Call 1.800.830.1416